{"id":648,"date":"2017-10-09T11:15:00","date_gmt":"2017-10-09T09:15:00","guid":{"rendered":"http:\/\/prod.bymycar.fr\/webzine\/?p=648"},"modified":"2018-07-04T07:23:55","modified_gmt":"2018-07-04T05:23:55","slug":"ordre-de-reparation-quil-faut-savoir","status":"publish","type":"post","link":"https:\/\/www.bymycar.fr\/webzine\/ordre-de-reparation-quil-faut-savoir\/","title":{"rendered":"Ordre de r\u00e9paration : tout ce qu\u2019il faut savoir"},"content":{"rendered":"

 <\/p>\n","protected":false},"excerpt":{"rendered":"

 <\/p>\n","protected":false},"author":1,"featured_media":822,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-equipement-entretien-et-reparation"],"acf":{"introduction":"

L\u2019ordre de r\u00e9paration vous prot\u00e8ge en cas de litige avec votre garage. Pour le remplir efficacement, retrouvez toutes les informations \u00e0 y faire figurer.<\/p>\n","strates":[{"type_strate":"texte-simple","ancre":"","contenu":"

L\u2019ordre de r\u00e9paration de A \u00e0 Z<\/h2>\n

\"UnBien qu’il ne soit pas obligatoire, l’ordre de r\u00e9paration est primordial car il prot\u00e8ge les clients en cas de litige avec le garage<\/strong>. D\u00e9couvrez les r\u00e8gles pour le remplir ainsi que nos conseils pour que la r\u00e9paration de votre v\u00e9hicule se d\u00e9roule sans aucun probl\u00e8me.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

L\u2019ordre de r\u00e9paration automobile, c\u2019est quoi ?<\/h2>\n

L’ordre de r\u00e9paration, c’est un document qui est gratuit et non obligatoire<\/strong>. Il prend la forme d’un bon de commande \u00e9num\u00e9rant les travaux \u00e0 r\u00e9aliser<\/strong> sur votre voiture. Gr\u00e2ce aux diff\u00e9rentes informations qu’il contient, il permet de d\u00e9finir avec pr\u00e9cision l’\u00e9tendue des travaux. De la sorte, il engage le r\u00e9parateur \u00e0 effectuer les op\u00e9rations inscrites sur l’ordre de r\u00e9paration et prot\u00e8ge par la m\u00eame occasion l\u2019automobiliste en cas de litige.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

Pourquoi r\u00e9aliser un ordre de r\u00e9paration ?<\/h2>\n

Le premier avantage d’un ordre de r\u00e9paration est de prot\u00e9ger le client<\/strong>. En effet, ce bon de commande encadre les travaux \u00e0 r\u00e9aliser et leur co\u00fbt. Cela permet donc de limiter l’augmentation du prix final d’intervention et d\u2019emp\u00eacher des travaux non mentionn\u00e9s. C’est \u00e9galement pour cette raison que cela garantit une r\u00e9paration efficace, \u00e9tant donn\u00e9 que le garagiste a une obligation de r\u00e9sultat. L’ordre de r\u00e9paration permet aussi d’avoir une protection juridique concr\u00e8te dans le cas d’un litige ou<\/strong>d’une malfa\u00e7on<\/strong>. Dans certains cas o\u00f9 le v\u00e9hicule serait immobilis\u00e9 plus longtemps que pr\u00e9vu, un remboursement des frais de location d’une voiture de d\u00e9pannage peut \u00eatre pr\u00e9vu.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

\"Un<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

Quelles sont les informations qui doivent figurer dans l\u2019ordre de r\u00e9paration ?<\/h2>\n

De l’identification du client \u00e0 la pr\u00e9sentation du v\u00e9hicule, en passant par la liste des travaux \u00e0 r\u00e9aliser, d\u00e9couvrez toutes les informations qui doivent figurer sur votre ordre de r\u00e9paration<\/strong> :
\nPr\u00e9sentation du r\u00e9parateur<\/strong> : l’ordre de r\u00e9paration doit mentionner toutes les informations relatives \u00e0 l’entreprise, telles que son nom, son adresse, son num\u00e9ro de SIRET et son code APE.
\nPr\u00e9sentation du client<\/strong> : indiquez votre nom ainsi que votre adresse.
\nDate de r\u00e9alisation de l’ordre de r\u00e9paration.
\nPr\u00e9sentation d\u00e9taill\u00e9e du v\u00e9hicule \u00e0 r\u00e9parer<\/strong> : pensez \u00e0 faire figurer les informations g\u00e9n\u00e9rales relatives \u00e0 votre voiture (marque, mod\u00e8le, etc.) ainsi que son \u00e9tat avant travaux (kilom\u00e9trage, jauge de carburant, \u00e9ventuels d\u00e9g\u00e2ts d\u00e9j\u00e0 pr\u00e9sents, pr\u00e9sence d’une roue de secours, etc.).
\nInterventions \u00e0 effectuer<\/strong> : v\u00e9rifiez les travaux annonc\u00e9s par le r\u00e9parateur ainsi que les \u00e9ventuelles pi\u00e8ces \u00e0 remplacer.
\nD\u00e9lai d’intervention pr\u00e9vue<\/strong> pour les travaux.
\nInformations compl\u00e9mentaires<\/strong> : si n\u00e9cessaire, pensez \u00e0 ajouter une condition de paiement ou encore des restrictions si la r\u00e9paration n’est pas conforme.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

Ordre de r\u00e9paration : nos conseils pour que \u00e7a roule<\/h2>\n

Pour que les travaux sur votre voiture soient r\u00e9alis\u00e9s sans malfa\u00e7on, nous vous conseillons de r\u00e9aliser syst\u00e9matiquement un ordre de r\u00e9paration d\u00e9taill\u00e9<\/strong>. Si le r\u00e9parateur refuse de r\u00e9aliser ce document, pr\u00e9f\u00e9rez vous adresser \u00e0 un autre professionnel. D\u2019ailleurs, il est vivement recommand\u00e9 de confier les r\u00e9parations \u00e0 la concession qui vous a vendu votre v\u00e9hicule<\/strong>. De la sorte, le r\u00e9parateur sera plus efficace car il connaitra l\u2019historique de votre voiture. Bien que le chiffrage des travaux ne soit pas obligatoire, pr\u00e9f\u00e9rez l’inclure \u00e0 l’ordre de r\u00e9paration. Pour que cette simple estimation ait valeur de contrat, vous pouvez l’associer \u00e0 un devis de r\u00e9paration<\/strong>. En cas de litige ou de travaux non pr\u00e9vus r\u00e9alis\u00e9s, sachez que vous pouvez vous opposer au paiement de ces op\u00e9rations.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

Pour que la r\u00e9paration de votre v\u00e9hicule se d\u00e9roule sans encombre, retrouvez tous les services de vos concessions ByMyCar<\/a>.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false}],"template":"classique","is_old_post":false,"image":{"ID":822,"id":822,"title":"Un m\u00e9canicien montre un papier \u00e0 sa cliente dans son garage","filename":"echange-contrat-garagiste-client-e1499266652971.jpg","filesize":0,"url":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971.jpg","link":"https:\/\/www.bymycar.fr\/webzine\/ordre-de-reparation-quil-faut-savoir\/mechanic-talking-to-customer-in-garage\/","alt":"Un m\u00e9canicien montre un papier \u00e0 sa cliente sans son garage automobile","author":"1","description":"Un m\u00e9canicien montre un papier \u00e0 sa cliente sans son garage automobile","caption":"","name":"mechanic-talking-to-customer-in-garage","status":"inherit","uploaded_to":648,"date":"2017-07-04 13:03:44","modified":"2017-07-04 13:07:33","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.bymycar.fr\/webzine\/wp-includes\/images\/media\/default.png","width":3000,"height":2000,"sizes":{"thumbnail":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971-1024x683.jpg","large-width":1024,"large-height":683,"1536x1536":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971.jpg","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/www.bymycar.fr\/webzine\/wp-content\/uploads\/2017\/07\/echange-contrat-garagiste-client-e1499266652971.jpg","2048x2048-width":2048,"2048x2048-height":1365}},"page_content":{"block_content":[{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

L\u2019ordre de r\u00e9paration de A \u00e0 Z<\/h2>\n

\"UnBien qu’il ne soit pas obligatoire, l’ordre de r\u00e9paration est primordial car il prot\u00e8ge les clients en cas de litige avec le garage<\/strong>. D\u00e9couvrez les r\u00e8gles pour le remplir ainsi que nos conseils pour que la r\u00e9paration de votre v\u00e9hicule se d\u00e9roule sans aucun probl\u00e8me.<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

L\u2019ordre de r\u00e9paration automobile, c\u2019est quoi ?<\/h2>\n

L’ordre de r\u00e9paration, c’est un document qui est gratuit et non obligatoire<\/strong>. Il prend la forme d’un bon de commande \u00e9num\u00e9rant les travaux \u00e0 r\u00e9aliser<\/strong> sur votre voiture. Gr\u00e2ce aux diff\u00e9rentes informations qu’il contient, il permet de d\u00e9finir avec pr\u00e9cision l’\u00e9tendue des travaux. De la sorte, il engage le r\u00e9parateur \u00e0 effectuer les op\u00e9rations inscrites sur l’ordre de r\u00e9paration et prot\u00e8ge par la m\u00eame occasion l\u2019automobiliste en cas de litige.<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

Pourquoi r\u00e9aliser un ordre de r\u00e9paration ?<\/h2>\n

Le premier avantage d’un ordre de r\u00e9paration est de prot\u00e9ger le client<\/strong>. En effet, ce bon de commande encadre les travaux \u00e0 r\u00e9aliser et leur co\u00fbt. Cela permet donc de limiter l’augmentation du prix final d’intervention et d\u2019emp\u00eacher des travaux non mentionn\u00e9s. C’est \u00e9galement pour cette raison que cela garantit une r\u00e9paration efficace, \u00e9tant donn\u00e9 que le garagiste a une obligation de r\u00e9sultat. L’ordre de r\u00e9paration permet aussi d’avoir une protection juridique concr\u00e8te dans le cas d’un litige ou<\/strong>d’une malfa\u00e7on<\/strong>. Dans certains cas o\u00f9 le v\u00e9hicule serait immobilis\u00e9 plus longtemps que pr\u00e9vu, un remboursement des frais de location d’une voiture de d\u00e9pannage peut \u00eatre pr\u00e9vu.<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

\"Un<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

Quelles sont les informations qui doivent figurer dans l\u2019ordre de r\u00e9paration ?<\/h2>\n

De l’identification du client \u00e0 la pr\u00e9sentation du v\u00e9hicule, en passant par la liste des travaux \u00e0 r\u00e9aliser, d\u00e9couvrez toutes les informations qui doivent figurer sur votre ordre de r\u00e9paration<\/strong> :
\nPr\u00e9sentation du r\u00e9parateur<\/strong> : l’ordre de r\u00e9paration doit mentionner toutes les informations relatives \u00e0 l’entreprise, telles que son nom, son adresse, son num\u00e9ro de SIRET et son code APE.
\nPr\u00e9sentation du client<\/strong> : indiquez votre nom ainsi que votre adresse.
\nDate de r\u00e9alisation de l’ordre de r\u00e9paration.
\nPr\u00e9sentation d\u00e9taill\u00e9e du v\u00e9hicule \u00e0 r\u00e9parer<\/strong> : pensez \u00e0 faire figurer les informations g\u00e9n\u00e9rales relatives \u00e0 votre voiture (marque, mod\u00e8le, etc.) ainsi que son \u00e9tat avant travaux (kilom\u00e9trage, jauge de carburant, \u00e9ventuels d\u00e9g\u00e2ts d\u00e9j\u00e0 pr\u00e9sents, pr\u00e9sence d’une roue de secours, etc.).
\nInterventions \u00e0 effectuer<\/strong> : v\u00e9rifiez les travaux annonc\u00e9s par le r\u00e9parateur ainsi que les \u00e9ventuelles pi\u00e8ces \u00e0 remplacer.
\nD\u00e9lai d’intervention pr\u00e9vue<\/strong> pour les travaux.
\nInformations compl\u00e9mentaires<\/strong> : si n\u00e9cessaire, pensez \u00e0 ajouter une condition de paiement ou encore des restrictions si la r\u00e9paration n’est pas conforme.<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

Ordre de r\u00e9paration : nos conseils pour que \u00e7a roule<\/h2>\n

Pour que les travaux sur votre voiture soient r\u00e9alis\u00e9s sans malfa\u00e7on, nous vous conseillons de r\u00e9aliser syst\u00e9matiquement un ordre de r\u00e9paration d\u00e9taill\u00e9<\/strong>. Si le r\u00e9parateur refuse de r\u00e9aliser ce document, pr\u00e9f\u00e9rez vous adresser \u00e0 un autre professionnel. D\u2019ailleurs, il est vivement recommand\u00e9 de confier les r\u00e9parations \u00e0 la concession qui vous a vendu votre v\u00e9hicule<\/strong>. De la sorte, le r\u00e9parateur sera plus efficace car il connaitra l\u2019historique de votre voiture. Bien que le chiffrage des travaux ne soit pas obligatoire, pr\u00e9f\u00e9rez l’inclure \u00e0 l’ordre de r\u00e9paration. Pour que cette simple estimation ait valeur de contrat, vous pouvez l’associer \u00e0 un devis de r\u00e9paration<\/strong>. En cas de litige ou de travaux non pr\u00e9vus r\u00e9alis\u00e9s, sachez que vous pouvez vous opposer au paiement de ces op\u00e9rations.<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

Pour que la r\u00e9paration de votre v\u00e9hicule se d\u00e9roule sans encombre, retrouvez tous les services de vos concessions ByMyCar<\/a>.<\/p>\n"}}]},"add-carousel-to-footer":true},"yoast_head":"\nOrdre de r\u00e9paration : tout ce qu\u2019il faut savoir<\/title>\n<meta name=\"description\" content=\"L\u2019ordre de r\u00e9paration vous prot\u00e8ge en cas de litige avec votre garage. 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