{"id":30641,"date":"2022-06-21T10:45:37","date_gmt":"2022-06-21T08:45:37","guid":{"rendered":"https:\/\/prod.bymycar.fr\/webzine\/?p=30641"},"modified":"2022-06-21T16:15:22","modified_gmt":"2022-06-21T14:15:22","slug":"marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client","status":"publish","type":"post","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/","title":{"rendered":"Marco : Portrait d\u2019un h\u00f4te d\u2019accueil vou\u00e9 \u00e0 la satisfaction client"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":88,"featured_media":30688,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2852],"tags":[],"class_list":["post-30641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actus-rh"],"acf":{"template":"classique","introduction":"

C’est au c\u0153ur des Monts d’Or, dans la concession d’Audi Limonest que Marco nous accueille. Une concession de 3 400 m2 qui compte un total de 39 collaborateurs !<\/p>\n","strates":[{"type_strate":"50-50-image-texte-full","ancre":"","contenu":"

Peux-tu te pr\u00e9senter et nous parler de ton parcours ? \u00a0<\/strong><\/span><\/p>\n

Je suis Marc mais ici, les collaborateurs et clients m’appellent Marco.<\/p>\n

Cela va faire 10 ans que je travaille chez Audi Limonest. J\u2019ai d\u00e9but\u00e9 comme Jockey o\u00f9 je m\u2019occupais principalement des convoyages de v\u00e9hicules avec, parfois, quelques d\u00e9pannages ponctuels pour rendre service. Aujourd\u2019hui, je suis l\u2019h\u00f4te d\u2019accueil de la concession !<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":{"ID":30659,"id":30659,"title":"20220617_111408","filename":"20220617_111408.jpg","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408.jpg","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/20220617_111408\/","alt":"","author":"88","description":"","caption":"","name":"20220617_111408","status":"inherit","uploaded_to":30641,"date":"2022-06-21 08:09:39","modified":"2022-06-21 08:09:39","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.bymycar.fr\/webzine\/wp-includes\/images\/media\/default.png","width":1920,"height":2560,"sizes":{"thumbnail":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-225x300.jpg","medium-width":225,"medium-height":300,"medium_large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-768x1024.jpg","medium_large-width":768,"medium_large-height":1024,"large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-768x1024.jpg","large-width":768,"large-height":1024,"1536x1536":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-1152x1536.jpg","1536x1536-width":1152,"1536x1536-height":1536,"2048x2048":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-1536x2048.jpg","2048x2048-width":1536,"2048x2048-height":2048}},"legende":"","zoom":false,"texte":"

Peux-tu te pr\u00e9senter et nous parler de ton parcours ? \u00a0<\/strong><\/p>\n

Je suis Marc mais ici, collaborateurs et clients m’appellent Marco.<\/p>\n

Cela va faire 10 ans que je travaille chez Audi Limonest. J\u2019ai d\u00e9but\u00e9 comme Jockey o\u00f9 je m\u2019occupais principalement des convoyages de v\u00e9hicules avec, parfois, quelques d\u00e9pannages ponctuels pour rendre service. Aujourd\u2019hui, je suis l\u2019h\u00f4te d\u2019accueil de la concession !<\/p>\n","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

Qu’est-ce qui t’anime dans ton m\u00e9tier ? <\/strong><\/p>\n

C\u2019est le m\u00e9tier du 1er contact client, ce qui fait de moi un maillon garant de l\u2019exp\u00e9rience client. C\u2019est pourquoi, je cherche \u00e0 soigner une proximit\u00e9 avec les clients. J\u2019aime prendre le temps d\u2019\u00eatre bienveillant et d\u2019apporter le petit geste qui fait la diff\u00e9rence. \u00c7a peut passer par un coloriage pour faire patienter un enfant ou le nettoyage d’un v\u00e9hicule au rouleau m\u00eame si le client est venu pour une bricole.<\/p>\n","titre":"m\u00e9tier","image":false,"image_libre":false,"image_800x500":{"ID":30659,"id":30659,"title":"20220617_111408","filename":"20220617_111408.jpg","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408.jpg","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/20220617_111408\/","alt":"","author":"88","description":"","caption":"","name":"20220617_111408","status":"inherit","uploaded_to":30641,"date":"2022-06-21 08:09:39","modified":"2022-06-21 08:09:39","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.bymycar.fr\/webzine\/wp-includes\/images\/media\/default.png","width":1920,"height":2560,"sizes":{"thumbnail":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-225x300.jpg","medium-width":225,"medium-height":300,"medium_large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-768x1024.jpg","medium_large-width":768,"medium_large-height":1024,"large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-768x1024.jpg","large-width":768,"large-height":1024,"1536x1536":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-1152x1536.jpg","1536x1536-width":1152,"1536x1536-height":1536,"2048x2048":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408-scaled-e1655799003361-1536x2048.jpg","2048x2048-width":1536,"2048x2048-height":2048}},"legende":"","zoom":false,"texte":"

Qu’est -ce qui t’anime dans ton m\u00e9tier ? <\/strong><\/p>\n

C\u2019est le m\u00e9tier du 1er contact client, ce qui fait de moi un maillon garant de l\u2019exp\u00e9rience client. C\u2019est pourquoi, je cherche \u00e0 soigner une proximit\u00e9 avec les clients. J\u2019aime prendre le temps d\u2019\u00eatre bienveillant et d\u2019apporter le petit geste qui fait la diff\u00e9rence. \u00c7a peut passer par un coloriage pour faire patienter un enfant ou le nettoyage d’un v\u00e9hicule au rouleau m\u00eame si le client est venu pour une bricole.<\/p>\n","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"citation","ancre":"","contenu":"

Quel est ton quotidien\u00a0? <\/strong><\/p>\n

Aucune journ\u00e9e se ressemble puisque les besoins des clients sont constamment diff\u00e9rents. J\u2019ai, cependant, un planning quotidien avec les rendez-vous de la journ\u00e9e fourni par les \u00e9quipes du call-center de V\u00e9nissieux. Ce planning me permet d\u2019anticiper les arriv\u00e9es qui concerne le commerce et l\u2019apr\u00e8s-vente avec la remise en main des v\u00e9hicules. \u00a0Ce rendez-vous permet de mobiliser les \u00e9quipes en temps voulu pour ne pas faire perdre de temps au client.<\/p>\n

Puis il y a les clients qui viennent directement en concession, mon r\u00f4le est de cibler et mesurer les attentes afin de les diriger vers les bons interlocuteurs.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"

Avec le travail de Marco nous sommes mont\u00e9s en qualit\u00e9, c\u2019est un v\u00e9ritable acteur de la satisfaction client.\u00a0<\/strong><\/p>\n

Yves SERRIERE, Directeur de la concession<\/p>\n","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"texte-simple","ancre":"","contenu":"

Quel est ton quotidien\u00a0? <\/strong><\/p>\n

Aucune journ\u00e9e se ressemble puisque les besoins des clients sont constamment diff\u00e9rents. J\u2019ai, cependant, un planning quotidien avec les rendez-vous de la journ\u00e9e fourni par les \u00e9quipes du call-center de V\u00e9nissieux. Ce planning me permet d\u2019anticiper les arriv\u00e9es qui concernent le commerce ou l\u2019apr\u00e8s-vente avec la remise en main des v\u00e9hicules. \u00a0Ces rendez-vous permettent de mobiliser les \u00e9quipes en temps voulu pour ne pas faire perdre de temps au client.<\/p>\n

Puis il y a les clients qui viennent directement en concession, mon r\u00f4le est de cibler et mesurer leurs attentes afin de les diriger vers les bons interlocuteurs.<\/p>\n","titre":"quotidien ","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"50-50-image-texte-full","ancre":"","contenu":"

Marco, tu es aussi l\u2019artiste de la concession ! Peux-tu nous en parler ? <\/strong><\/p>\n

Lors d\u2019un voyage au Maroc en 1989, j\u2019ai d\u00e9couvert le bois de Thuya, un bois pr\u00e9cieux avec des couleurs et des odeurs uniques. J\u2019ai d\u00e9but\u00e9 en fa\u00e7onnant quelques planches de surf \u00e0 l\u2019aide d\u2019un cutter puis j\u2019ai pers\u00e9v\u00e9r\u00e9 dans la technique.<\/p>\n

Aujourd\u2019hui, je passe une partie de mon temps \u00e0 faire quelques sculptures que j\u2019ai plaisir d\u2019offrir, c\u2019est pourquoi on peut trouver diff\u00e9rents geckos en bois dans la concession, symbole de la marque Audi.<\/p>\n","titre":"","image":false,"image_libre":false,"image_800x500":{"ID":30675,"id":30675,"title":"Sans titre (4)","filename":"Sans-titre-4.gif","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4.gif","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/sans-titre-4-4\/","alt":"","author":"88","description":"","caption":"","name":"sans-titre-4-4","status":"inherit","uploaded_to":30641,"date":"2022-06-21 08:16:34","modified":"2022-06-21 08:16:34","menu_order":0,"mime_type":"image\/gif","type":"image","subtype":"gif","icon":"https:\/\/www.bymycar.fr\/webzine\/wp-includes\/images\/media\/default.png","width":1282,"height":908,"sizes":{"thumbnail":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-150x150.gif","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-300x212.gif","medium-width":300,"medium-height":212,"medium_large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-768x544.gif","medium_large-width":768,"medium_large-height":544,"large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-1024x725.gif","large-width":1024,"large-height":725,"1536x1536":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4.gif","1536x1536-width":1282,"1536x1536-height":908,"2048x2048":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4.gif","2048x2048-width":1282,"2048x2048-height":908}},"legende":"","zoom":false,"texte":"

Marco, tu es aussi l\u2019artiste de la concession ! Peux-tu nous en parler ? <\/strong><\/p>\n

Lors d\u2019un voyage au Maroc en 1989, j\u2019ai d\u00e9couvert le bois de Thuya, un bois pr\u00e9cieux avec des couleurs et des odeurs uniques. J\u2019ai d\u00e9but\u00e9 en fa\u00e7onnant quelques planches de surf \u00e0 l\u2019aide d\u2019un cutter puis j\u2019ai pers\u00e9v\u00e9r\u00e9 dans la technique.<\/p>\n

Aujourd\u2019hui, je passe une partie de mon temps \u00e0 faire quelques sculptures que j\u2019ai plaisir d\u2019offrir, c\u2019est pourquoi on peut trouver diff\u00e9rents geckos en bois dans la concession, symbole de la marque Audi.<\/p>\n

 <\/p>\n

Pour retrouvez toutes les \u0153uvres de Marco,<\/strong><\/p>\n

abonnez-vous \u00e0 son compte Instagram<\/a> : Thuya-roots<\/span><\/strong><\/p>\n","articles":false,"categorie_droite":false,"images":false,"elements_comparatif":false,"texte_1":"","texte_2":"","image_1":false,"image_1_563x400":false,"image_1_332x332":false,"image_2":false,"image_2_333x240":false,"image_2_563x400":false,"image_3":false,"image_3_333x240":false,"image_3_332x450":false,"image_4":false,"image_4_332x332":false,"image_4_563x400":false,"code_embed":"","legende_video":"","photo":false,"photo_100x100":false,"nom":"","fonction":"","elements_timeline":false,"entetes_colonnes":false,"entetes_lignes":false,"lignes":false,"introduction":"","formulaire":false,"question":"","reponse":"","libelle_bouton_lien":"","url_lien":"","questions":false,"conclusions":false,"pays":false,"region":false,"marque":false,"marqueConcessions":false,"modele":false,"ptvente":false,"typeV":false,"collection":false,"nombre_maximum_elements":10,"lien_fin_carousel":"","texte_lien_fin_carousel":"","trier_par":false},{"type_strate":"image","ancre":"","contenu":"","titre":"","image":false,"image_libre":false,"image_800x500":false,"legende":"","zoom":false,"texte":"","articles":false,"categorie_droite":false,"images":[{"image":false,"image_1600x700":false,"image_920x500":{"ID":30672,"id":30672,"title":"20220617_102547","filename":"20220617_102547.jpg","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_102547.jpg","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/20220617_102547\/","alt":"","author":"88","description":"","caption":"","name":"20220617_102547","status":"inherit","uploaded_to":30641,"date":"2022-06-21 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08:33:57","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.bymycar.fr\/webzine\/wp-includes\/images\/media\/default.png","width":2560,"height":1214,"sizes":{"thumbnail":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111444-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111444-300x142.jpg","medium-width":300,"medium-height":142,"medium_large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111444-768x364.jpg","medium_large-width":768,"medium_large-height":364,"large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111444-1024x486.jpg","large-width":1024,"large-height":486,"1536x1536":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111444-1536x729.jpg","1536x1536-width":1536,"1536x1536-height":729,"2048x2048":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111444-2048x971.jpg","2048x2048-width":2048,"2048x2048-height":971}},"page_content":{"block_content":[{"acf_fc_layout":"text-image","--nav":{"-withNav":false,"-ancre":""},"--group":{"-image":{"ID":30659,"id":30659,"title":"20220617_111408","filename":"20220617_111408.jpg","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_111408.jpg","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/20220617_111408\/","alt":"","author":"88","description":"","caption":"","name":"20220617_111408","status":"inherit","uploaded_to":30641,"date":"2022-06-21 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Peux-tu te pr\u00e9senter et nous parler de ton parcours ? \u00a0<\/strong><\/p>\n

Je suis Marc mais ici, collaborateurs et clients m’appellent Marco.<\/p>\n

Cela va faire 10 ans que je travaille chez Audi Limonest. J\u2019ai d\u00e9but\u00e9 comme Jockey o\u00f9 je m\u2019occupais principalement des convoyages de v\u00e9hicules avec, parfois, quelques d\u00e9pannages ponctuels pour rendre service. Aujourd\u2019hui, je suis l\u2019h\u00f4te d\u2019accueil de la concession !<\/p>\n"}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

Qu’est-ce qui t’anime dans ton m\u00e9tier ? <\/strong><\/p>\n

C\u2019est le m\u00e9tier du 1er contact client, ce qui fait de moi un maillon garant de l\u2019exp\u00e9rience client. C\u2019est pourquoi, je cherche \u00e0 soigner une proximit\u00e9 avec les clients. J\u2019aime prendre le temps d\u2019\u00eatre bienveillant et d\u2019apporter le petit geste qui fait la diff\u00e9rence. \u00c7a peut passer par un coloriage pour faire patienter un enfant ou le nettoyage d’un v\u00e9hicule au rouleau m\u00eame si le client est venu pour une bricole.<\/p>\n"}},{"acf_fc_layout":"citation","--nav":{"-withNav":false,"-ancre":""},"--group":{"-citation":"Avec le travail de Marco nous sommes mont\u00e9s en qualit\u00e9, c\u2019est un v\u00e9ritable acteur de la satisfaction client.\u00a0
\nYves SERRIERE, Directeur de la concession
\n","-image":false,"-nom":"","-function":""}},{"acf_fc_layout":"text-simple","--nav":{"-withNav":false,"-ancre":""},"--group":{"-text":"

Quel est ton quotidien\u00a0? <\/strong><\/p>\n

Aucune journ\u00e9e se ressemble puisque les besoins des clients sont constamment diff\u00e9rents. J\u2019ai, cependant, un planning quotidien avec les rendez-vous de la journ\u00e9e fourni par les \u00e9quipes du call-center de V\u00e9nissieux. Ce planning me permet d\u2019anticiper les arriv\u00e9es qui concernent le commerce ou l\u2019apr\u00e8s-vente avec la remise en main des v\u00e9hicules. \u00a0Ces rendez-vous permettent de mobiliser les \u00e9quipes en temps voulu pour ne pas faire perdre de temps au client.<\/p>\n

Puis il y a les clients qui viennent directement en concession, mon r\u00f4le est de cibler et mesurer leurs attentes afin de les diriger vers les bons interlocuteurs.<\/p>\n"}},{"acf_fc_layout":"text-image","--nav":{"-withNav":false,"-ancre":""},"--group":{"-image":{"ID":30675,"id":30675,"title":"Sans titre (4)","filename":"Sans-titre-4.gif","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4.gif","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/sans-titre-4-4\/","alt":"","author":"88","description":"","caption":"","name":"sans-titre-4-4","status":"inherit","uploaded_to":30641,"date":"2022-06-21 08:16:34","modified":"2022-06-21 08:16:34","menu_order":0,"mime_type":"image\/gif","type":"image","subtype":"gif","icon":"https:\/\/www.bymycar.fr\/webzine\/wp-includes\/images\/media\/default.png","width":1282,"height":908,"sizes":{"thumbnail":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-150x150.gif","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-300x212.gif","medium-width":300,"medium-height":212,"medium_large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-768x544.gif","medium_large-width":768,"medium_large-height":544,"large":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4-1024x725.gif","large-width":1024,"large-height":725,"1536x1536":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4.gif","1536x1536-width":1282,"1536x1536-height":908,"2048x2048":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/Sans-titre-4.gif","2048x2048-width":1282,"2048x2048-height":908}},"-title":"","-text":"

Marco, tu es aussi l\u2019artiste de la concession ! Peux-tu nous en parler ? <\/strong><\/p>\n

Lors d\u2019un voyage au Maroc en 1989, j\u2019ai d\u00e9couvert le bois de Thuya, un bois pr\u00e9cieux avec des couleurs et des odeurs uniques. J\u2019ai d\u00e9but\u00e9 en fa\u00e7onnant quelques planches de surf \u00e0 l\u2019aide d\u2019un cutter puis j\u2019ai pers\u00e9v\u00e9r\u00e9 dans la technique.<\/p>\n

Aujourd\u2019hui, je passe une partie de mon temps \u00e0 faire quelques sculptures que j\u2019ai plaisir d\u2019offrir, c\u2019est pourquoi on peut trouver diff\u00e9rents geckos en bois dans la concession, symbole de la marque Audi.<\/p>\n

 <\/p>\n

Pour retrouvez toutes les \u0153uvres de Marco,<\/strong><\/p>\n

abonnez-vous \u00e0 son compte Instagram<\/a> : Thuya-roots<\/span><\/strong><\/p>\n"}},{"acf_fc_layout":"images-slider","--nav":{"-withNav":false,"-ancre":""},"--group":{"-listibg":[{"--image":{"ID":30672,"id":30672,"title":"20220617_102547","filename":"20220617_102547.jpg","filesize":1,"url":"https:\/\/cdn.bymycar.eu\/fr-webzine\/wp-content\/uploads\/medias\/20220617_102547.jpg","link":"https:\/\/www.bymycar.fr\/webzine\/marco-portrait-dun-hote-daccueil-voue-a-la-satisfaction-client\/20220617_102547\/","alt":"","author":"88","description":"","caption":"","name":"20220617_102547","status":"inherit","uploaded_to":30641,"date":"2022-06-21 08:14:30","modified":"2022-06-21 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